Shipping & Delivery Policy
We're happy to offer both online nationwide shipping and local Houston delivery. See below for details based on how you're shopping with us.
- Store Pickup — Free, ready within 24 hours, available for up to one week after purchase (photo ID and receipt required).
- Local Delivery — Flat rate based on your total order, delivered by our own team. More economical for Medium and Large items.
- Mail — Available for smaller items, cost calculated automatically by zip code.
| Order Total | Local Delivery Rate |
|---|---|
| $20 – $999 | $100 |
| $1,000 – $1,999 | $150 |
| $2,000+ | $200 |
- Mail — Available for smaller items, shipped anywhere in the U.S., cost calculated automatically at checkout.
- Store Pickup — Free. Arrange your own third-party carrier to collect from our store and ship to you, or contact us and we'll help you find a reliable, affordable carrier.
Larger pieces currently ship only within the Houston area directly through our team. If you're outside Houston, you can still buy the item, then either arrange your own third-party carrier for pickup and shipping, or contact us before or after your purchase — we're glad to help you find a trustworthy, affordable shipping option.
- Delivery is to the first floor only by default. If your home has stairs, elevator access, or other special conditions, this may affect cost — our team will confirm any adjustments with you directly when we call to coordinate delivery.
- If special equipment is needed for your delivery, that cost will also be confirmed and added during that same coordination call.
Because all online sales are final, we don't charge separate cancellation fees. However, your shipping payment covers one scheduled delivery attempt. If our team is unable to complete delivery — due to an inaccessible space, unsafe conditions, or a missed appointment — at the agreed time, a new delivery will need to be scheduled and paid for separately.
All online delivery fees are considered pending until we've spoken with you directly to confirm the logistics and safety of the drop-off location. We reserve the right to adjust the final total based on these factors.
To protect our team and your home, our drivers have the final say on whether a delivery can be safely completed. If a delivery is deemed unsafe, we'll work with you to find an alternative, such as a threshold drop-off or in-store pickup.
We're here to help. If you have questions about this policy or need a delivery quote before you buy, reach out anytime.
Phone: (713) 782-0300
Email: sales@2nddebutfurniture.com
Visit Us: 11026 Westheimer Rd, Houston TX 77042, United States
Buying in person at our Houston showroom? Here's how delivery works for in-store purchases.
Customers within the Houston area have two ways to receive their items:
- In-Store Pickup (Free) — Pick up your purchase directly from our showroom. Please bring any padding or tie-downs needed to secure your furniture.
- Professional Truck Delivery — Delivered using our own trucks and team. Fees are based on distance from our store and the number of items.
| Radius | Single item | Multiple items |
|---|---|---|
| Within 5 miles | $50 | $100 |
| 5–10 miles | $75 | $125 |
| 10–15 miles | $100 | $150 |
| 15–20 miles | $150 | $200 |
| 20+ miles | $200 | $250+ |
The fee above is a base rate. Because furniture varies in size, weight, and handling needs, this fee may be adjusted. After your purchase, our team will contact you to finalize delivery details. Factors that may add a surcharge include:
- Item Type — extremely heavy or oversized pieces (e.g., large armoires or stone-top tables)
- Floor Level — stairs, narrow hallways, or elevator access
- Special Equipment — any unique tools or extra personnel needed for a safe delivery
All delivery fees are considered pending until we've spoken with you directly to confirm the logistics and safety of the drop-off location. We reserve the right to adjust the final total based on these factors.
- In-Home Requirements — If our team arrives and is unable to complete delivery due to the condition or cleanliness of the space, or if the path is deemed unsafe or inaccessible, a fee of 50% of the agreed-upon delivery rate will apply.
- Change of Mind — If you decide not to move forward with delivery once our truck has been dispatched, a 50% service fee will apply.
To protect our team and your home, our drivers have the final say on whether a delivery can be safely completed. If a delivery is deemed unsafe, we'll work with you to find an alternative, such as a threshold drop-off or in-store pickup.